外贸提升沟通效率的三大高频场景（询盘 / 报价 / 售后）邮件模版怎么写？

Question

外贸提升沟通效率的三大高频场景（询盘 / 报价 / 售后 ）邮件模版怎么写？

Accepted Answer

1.客人使劲砍价时模板

Dear sir,

Pls find the re-checking the price as follows:

1) Super grade, USD***, give you a special discount of 2%

2) A grade, USD***, similar as super grade, but price much more competitive.

Hope we can deal. Thank you!

Regards,

2.客户要来看厂发邮件确认彼此联系方式

Hi ***,

I'm so glad to hear that you'll be in China soon, and hope to have a face-to-face meeting with you!

Could you pls give me your time schedule and cell phone number? We'll arrange to pick you up from the airport!

My cell phone is ***. Pls call me if any questions. Thank you!

Kind regards,

3.客户给的价格太低做不了，给他可选方案

Dear kelvin,

Thank you for your kind mail! But unfortunately, this price also unworkable for us.

I sincerely hope to have business with you, pls realize our position. 2 suggestions as below:

1) everything keep the same, EUR2.45/pc, C&F air Stockholm

2) everything keep the same, EUR2.60/pc, with 3*AAA battery, C&F air Stockholm

Comments, please. Thank you!

Kind regards,

4.处理买家的抱怨

Dear Sir,

In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on its way. It would arrive at your place tomorrow or the next day.

Truly,

5.拒绝承担损坏责任

Dear Sir,

Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

Sincerely，

6.承担赔偿责任

Dear Sirs,

As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and will send a new delivery immediately.

Sincerely,

7.催要逾期货款

Dear Sirs,

It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.

Sincerely

8.尝试转换订单

Hello xxx,

Now I am writing for keeping in touch with you for further business.

If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.

Thanks and best regards,

9.了解客户是否有新的询盘或订单

Dear xx,

I hope you are doing well.

Have you got any new order? Pls keep me posted if yes, I will send you our updated price for your review.

Best regards,

10.客户说他的订单下给别人，发信感谢

Hi ***,

Thank you so much for your kind mail! I appreciate!

We sincerely hope to find a way to cooperate with you! If your customer would like to place the order to another vendor, that's ok! But if you have another chance in the near future, pls keep me posted! It's my pleasure to be on service of you!