【平台功能】通过 Shopee 聊天填写卖家服务表格

在快递员未能或只能部分取件的情况下，可能会导致潜在的罚款

Failed pick up

“What should I do if the courier failed to pick up my parcel”

更换车辆/骑手的请求

Change rider

“Can I change the rider or vehicle for my order pick-up?”

骑手投诉

Report Rider

“How do I report a rider for misbehavior?”

加速处理被标记为退回发件人的包裹请求 (RTS)

Expedite RTS

“How to expedite RTS?”

标记为退回但未收到的订单

Returned but Not Received

“What to do if the returned item was not received?”

标记为退回/取消但已成功送给买家的订单

Returned/Cancelled but delivered

“What to do if the order status is cancelled/returned but was delivered to the buyer?”

订单仍显示为“运送中”状态，但已功送给买家的订单

DeliveredbutStatus Not Updated

“What to do if the order has been delivered but status is still not updated?”

订单显示为“待出货”状态，但已被快递员取件

Order stuck in To Ship

“What to do if I have shipped order but stuck in To Shipstatus?”

运费不符的订单

Shipping Fee Claim

“Why was I charged extra for shipping fee?”

因不可抗力、仓库关闭、系统延迟等原因未能取件。

Cannot ship due to warehouse closure/ typhoon/system delays

“What to do if I cannot ship out my order due to typhoon/ warehouse closure/system delays?”