TikTok Shop美国站FAQs

在我们与合作伙伴的共同努力下，成功为大多数用户恢复了 TikTok 服务。以下是更新后的常见问题解答。

Q1: TikTok 直播服务恢复上线了吗？

TikTok 直播服务已恢复上线。

Q2：我登录Seller Center的账号会有变化吗？

没有变化，您可以像之前一样，通过App或PC版Seller Center登录，并进行操作。

Q3：TikTok Shop的政策有变化吗？

政策保持不变。

Q4：我的店铺评分（SPS）受到影响了吗？

您的店铺评分在服务暂停使用期间没有发生变化。

Q5：我应该从什么时候开始处理售后问题（退货/退款）？

请和之前一样处理相关请求，确保买家问题可以快速解决。

Q6：结算周期会受到影响吗？

结算周期不会受到影响，将根据您的结算周期自动支付，请查看“Finance Summary”模块

Q7：FBT服务会受到什么影响？

FBT将继续提供已有订单和新订单履约服务并提供相关的售后服务。同时，入库订单创建功能已恢复，入库预约窗口已开启，卖家可按需进行入库预约。我们将免除 2025 年 1 月 19 日至 2025 年 1 月 20 日产生的 FBT 仓储费。自 2025 年 1 月 21 日起，卖家库存将恢复累计仓储天数，我们会根据 FBT 仓储费率表正常收取仓储费。

Q8：我可以继续使用 Shopify 应用或 TikTok Shop 的任何其他集成解决方案吗？

是的，您可以继续使用 Shopify 和 Tiktok Shop 软件市场中的其他集成应用程序。但是我们预计服务有出现短暂的不稳定情况的可能性。

Q9：我应该如何处理与达人、机构或服务商的合同？

我们建议您主动联系您的 TikTok Shop 合作伙伴（例如达人、机构、服务商等），告知他们您的店铺已恢复运营。

Q10：我跟机构之间的合作恢复了吗？

通过商家中心跟TAP团长的合作将恢复正常；对于在平台外发起的任何代理合作伙伴关系，请联系您的代理合作伙伴以恢复合作伙伴关系。

Q11：我们可以投放广告吗？

是的，我们的广告服务照常运营。

Q12：卖家违规将如何处理？

TikTok 暂不可用期间发生的所有违规行为将被豁免。我们会恢复对违规行为的日常监控和处罚。

Q13：我可以正常上架商品吗？

TikTok 暂时不可用期间，新上架商品或修改产品信息会被自动拒绝，并显示“信息不完整”的提示。重新开放后，您可以正常上架商品，我们将恢复正常的审核流程。

Q14：申诉流程会受到影响吗？

不会。申诉单会陆续被处理，同时申诉有效期将延长，以保护在 TikTok 暂时无法使用期间无法申诉的卖家。

We have worked with our partners to resume delivering the TikTok service for the majority of users. Below are updated FAQs.

Q1: Is TikTok LIVE service back online?

TikTok LIVE service is back.

Q2: Are there any changes to how I access my Seller Center account?

No, you can access your Seller Center account as usual through either the app or web versions.

Q3: Have any TikTok Shop policies changed?

No. Our policies remain unchanged.

Q4: Has my Shop Performance Score (SPS) been impacted?

No, your SPS has not been affected by the temporary unavailability.

Q5: When should I start processing aftersales requests (refund/return request)?

Please process these requests as normal to ensure customer concerns are resolved promptly.

Q6: Will the settlement period be affected?

No, the settlement period will not be affected. Payouts will be triggered automatically based on your settlement schedule. Please refer to the “Finance Summary” section for details.

Q7: How will this change impact my Fulfilled by TikTok (FBT) service?

We will continuing to fulfill customer orders and provide relevant after-sales support. The inbound order creation function has been restored. The inbound appointment window is opened and sellers can make inbound appointments as needed. We will waive the FBT storage fees incurred from January 19, 2025 to January 20, 2025. Starting from January 21, 2025, sellers' inventory will resume accumulating storage days, and we will charge storage fees as normal based on the FBT storage rate card.

Q8: Can I continue using the Shopify apps, or any other integration solution for TikTok Shop?

Yes, you can continue using Shopify and other integration apps from the TikTok Shop App Store. However, please note that some temporary service instability may occur.

Q9: What should I do with my contracts with creators, agencies or service providers?

We recommend contacting your TikTok Shop partners (such as creators, agencies, or service providers) to inform them that your shop is back in operation.

Q10: What happens to the agencies I collaborated with before?

TAP collaborations via Seller Center will resume as normal. For agency partnerships initiated off-platform, please contact your agency partners directly to resume collaboration.

Q11: Can we run ads?

Yes, our advertising services are operating as usual.

Q12: How will seller violations be handled?

All violations that occurred while TikTok was temporarily unavailable will be proactively waived. We will resume monitoring and penalizing violations as usual.

Q13: Can I list products normally?

During TikTok’s temporary unavailability, new product listings or modifications were automatically rejected with the message “Incomplete information.” Now you can list products normally, and we will resume the regular review process.

Q14: Will the appeal process be affected?

No. Appeals will continue to be processed, the validity period for appeals will be extended to protect sellers who could not appeal while TikTok was temporarily unavailable.